PainterFactory.com

PainterFactory.com Frequently Asked Questions (FAQ)

Registration & Login

User Profile & Settings

Privacy & Security

Navigation

Posting

User Groups & Permissions

Blogs and galleries on PainterFactory.com

Help, support and other questions

Registration & Login

Why do I need to Register?

You are required to create an account before posting. To take advantage of the features offered by the PainterFactory.com Community Site, such as posting in forums, commenting in blogs and galleries,setting your own avatar, tracking post counts, emailing users, private messages, and many other you will need to have an account. It only takes a few seconds to register, and it is recommended you do so.

How do I Register?

To create an account you will need to visit the Registration page and complete the form for creating a new account. Here you will specify details such as your login name and email address. A password will be emailed to the address you have specified, so please make sure to use a valid email. Please also make sure to allow emails from painterfactory@corel.com in your anti-spam filter if you use one.

I have a created an account, How do I Login?

After successfully registering, an email will be sent to the address you specified with an automatically generated password. You can then visit the login page and enter your username and password to login.

I already logged in, why do I get logged off automatically?

When logging in if you do not check the "Remember Me" option you will be automatically logged off after 20 minutes. If you would like the site to always log you in automatically, please check the "Remember Me" checkbox.

I forgot my username and/or password.

If you forgot your username and/or password you can visit the Forget Your Password page and have both your username and a new password emailed to you by entering the email account you're registered with. You will be sent a new password since we store your password encrypted and have no way of retrieving the original value. Once you receive your username and new password you can login and change your password.

What if I've registered but still cannot login?

If you've registered and can't login, check to ensure you have a valid username and password. If you are sure the username and password are valid, but still can't login you may either require account activation or your account may be on hold. In this case it is best to contact the PainterFactory.com administrators per email at painterfactory@corel.com.

I've logged in before, but now can't login?

First check to ensure your username and password are correct. If you still can't login your account has either been put on hold or deleted due to inactivity. Please contact contact the PainterFactory.com administrators per email at painterfactory@corel.com.

User Profile & Settings

What is a Profile?

A profile is information about your account that controls how you view information within the PainterFactory.com Community. This includes details about posts you've contributed to, personal information you wish to share such as your web address or weblog address, as well as setting that control how you interact with this Community site such as your avatar, your time zone, and many other settings.

Why do I want to set my time zone?

Setting your timezone will enable the PainterFactory.com Community Site to display all dates and time relative to your time zone.

How do I add Signature to my Post?

A signature is a message that is appended to the end of any posts you make in the forums. You can edit your signature from the profile page. This signature will then appear at the bottom of any messages posted by you. Please do not include links to web sites in your signature.

What is an avatar?

An avatar is a feature of the forums which allows for an image to be displayed along with your posts.

How do I set my avatar?

You can find an avatar section when editing your profile. From here you can enable the use of an avatar for it to be displayed with your posts, and upload an image. Avatar images cannot exceed 80x80 pixels and can only be in jpeg or gif format.

How do I change the language?

The PainterFactory.com Community is designed to be multi-language friendly. Within your profile you will see a listing of the available languages and can exclude the language you do not want to see and search the PainterFactory.com Community Site in.

How do I set the date format?

The date format used to display any date information can be configured from your profile.

How do I turn off email-tracking?

Email tracking is a feature which will send emails to you when messages that you are subscribed to change. You can turn off all email tracking globally from your profile.

What are the other icons/avatars that show up next to users?

There are many different icons that can show up next to usernames in the forums. Common examples are administrators, moderators, or top posters. Other images may be displayed based on groups the user belongs to.

Why am I required to login to post, view members, or email other users?

You are required to be logged in before viewing/using these areas. This is primarily to protect the privacy of users who have shared their information or to prevent unwanted/unsolicited emails.

Privacy & Security

How do I change my Password?

Once logged in you can change your password from your Profile page.

How do I change my Username?

You cannot change you username, but can change your Display Name from the Profile page.

How do I change my email address?

Once logged in, you can change your private email address from your Profile page. Please make sure to enter a valid email address and to configure your anti-spam filter (if you have one) to allow emails from painterfactory@corel.com.

What Profile settings are required?

The only profile setting that is required is your private email address. This is the email address that is used when you subscribe to the forums, when a forgotten username/password is emailed. The private email address is never shared or displayed publicly. If you wish to share an email address publicly, use the public email address field. The remainder of the profile settings is optional.

What if I don't want my name displayed in the member lists?

You can set the option in your profile and your name will not appear in any member listings, including the listing of who is online.

Navigation

What is a Forum Group?

A Forum Group is a top level grouping of related forums. A forum group contains 1 or more forums.

What is a Forum?

A Forum is a grouping of related threads of discussion. A Forum contains 0 or more threads and 0 or more sub-forums.

What is a Thread?

A Thread is a grouping of related posts. A Thread contains 1 or more Posts. The first post becomes the Thread and replies to the original post increment details on the Thread, such as the reply count or last post.

What do the Thread icons mean?

Thread Icon Legend
Topic with posts you have not read.
Topic with posts you have read.
Popular topic with posts you have not read. A topic becomes popular after being viewed 200 time or having 15 posts (subject to change).
Popular topic with posts you have read. A topic becomes popular after being viewed 200 time or having 15 posts (subject to change).
Announcement you have not read
Announcement you have read
A pinned topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned. Only moderators and administrators can created pinned topics.
A pinned topic with posts you have read. Pinned topics are displayed before other topics until they become unpinned. Only moderators and administrators can created pinned topics.
A pinned popular topic with posts you have not read. A pinned topic with enough views or replies to become popular. Only moderators and administrators can created pinned topics.
A pinned popular topic with posts you have read. A pinned topic with enough views or replies to become popular. Only moderators and administrators can created pinned topics.
A locked topic with posts you have not read. Locked topics do not allow replies. Only moderators and administrators can created locked topics.
A locked topic with posts you have read. Locked topics do not allow replies. Only moderators and administrators can created locked topics.

When I view a Forum I don't see any Threads/Posts?

A forum may not display any threads if there are no threads in the forum or if filters on the forms have been applied and no threads match the filter. An example of a filter is filtering to display threads newer than a certain date, such as threads new in the past 2 weeks.

I just posted a message, how come I don't see it?

When you post in the forums, the messages will normally show up immediately. Sometimes, the post might not be visible immediately and you may receive a message stating that the post is awaiting moderation. The forums are using anti-spam filters that will analyze each message before it gets posted. If the system detects that this could potentially be an unsolicited message, it sets it aside for the moderator(s) to approve it before it becomes visible. Things that will prevent a message to be immediately visible are certain keywords as well as to many links to other sites. To minimize the risk of your message to be moderated, avoid putting a URL in the signature, or at least, when you quote previous messages, remove the links in the posts you quote. The moderators may choose to move, edit, or delete your post to ensure that the post is topical to the current forum.

What are the different icons next to threads?

The icons next to threads when viewing a forum indicate different status. You can move your mouse cursor over these icons to see what the different status / types of threads are.

What is an Announcement Thread?

An announcement is a special post type that is always displayed at the top of a forum for a configured amount of time. The purpose of an announcement is to increase the visibility of certain topics. Only moderators and administrators can created announcement threads.

What is a sticky Thread?

A sticky topic is a special post that causes a post to sort to the top of a forum for a specified amount of time. A sticky topic is similar to an announcement, whereas an announcement is displayed separate from other threads and usually does not allow replies. Only moderators and administrators can created sticky threads.

What is a Locked Thread?

A locked thread is a special post that does not allow replies. Once a user locks a post or an administrator/moderator locks a thread no more posts are allowed.

Can I sort Threads when viewing a forum?

Yes, you can sort threads when viewing a forum by Author, Replies, Views, and Last Post. The default sort for a forum is to display the newest threads first (Last Post descending). To sort simply click on the options button at the bottom of the screen and select your desired sort order and click 'Apply'.

What is the "RSS" icon at the bottom of a forum?

The RSS icon is linked to the RSS feed for the forum. RSS is used to allow other applications to subscribe to a forum's posts.

What is the red/green icon next to a user's name when viewing a Post?

This icon indicates the user's online status. A green icon means the user has been active recently (usually within the last 15 minutes). A red icon means the user has not recently been active. You can hover your mouse over this icon to see details about the user's past activity.

I can't access a forum I know exists.

If you are attempting to access a forum that you have visited before, but now receive an "unknown forum" error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed.

Posting

Can I use HTML?

Yes and no. You cannot type HTML directly into the editor. If you are using Internet Explorer the default editor for creating new posts will be a Rich Text Editor that will automatically format posts using HTML. If you post with a browser other than Internet Explorer a standard HTML textbox is used and BBCode can be used to mark-up posts.

What is BBCode?

BBCode is a special syntax for formatting plaintext posts. More details about BBCode can be found on Wikipedia.

Can I add attachments to my posts?

You can add attachments to your posts in most of the forums. Attachments cannot be larger than 128 Kilobytes. Formats that you can post attachments in are .cdr, .cpt, .cmx, .des, .gms, .pat, .cdt, .cpl, .jpg, .gif, .png, .txt, .wpd, and .qpw. If the attached file is in .jpg, .gif or .png and it doesn't exceed 650 pixels in width, it will be displayed within the forum post.

What are Emoticons?

Emoticons are graphical elements that can be added within the body of a post to add emotions to the post. Common examples are the use of smilies within the contents of a post.

How do I post a new message to a forum?

You can post a new message to a forum in several ways. When viewing a forum you should see an image button reading New Topic. Clicking on this image button will take you to a form for posting a message or ask you to login first. You need to be logged-in to post a message. If you do not see the New Topic image button you may not have enough permissions - even after logging in - to post a message to the forum even though you are allowed to view the forum.

Can I access the forums through an NNTP client?

Yes, you can access the forums on PainterFactory.com through an newsgroup reader (NNTP client) such as Outlook Express on Windows XP or Windows Mail on Vista. The server name is PainterFactory.com and your username will be username@painterfactory. The password is the same as the one you use on this site. This link includes the detailed instructions on how to configure NNTP access to PainterFactory.com.

I get strange characters when using an NNTP client... what is wrong?

To support languages from around the world, PainterFactory.com is making sure that everything anyone writes with the web interface is in the universal character encoding standard called Unicode (UTF-8). NNTP clients assume that the server on the other end is actually using another (older) way of encoding characters, usually a derivative of ASCII 7 bit (plain English is supported there). The problem starts when you need more than 128 characters to cover a language. Follow the detailed instructions on how to configure NNTP access to PainterFactory.com, and especially the step about Extended characters support.

How do I reply to an existing post?

You can reply to an existing post using either the Reply or Quote image buttons displayed with the post. If you do not see the Reply or Quote image buttons when viewing a post you either do not have permissions to reply or the post may not allow replies.

How do I edit my posts?

If the administrator or moderator has configured the forum or your role to allow editing of posts you will see an Edit image button next to posts you have made. Clicking on this image button will allow you to edit your post.

How do I delete my posts?

If the administrator or moderator has configured the forum or your role to allow deleting posts you will see a Delete image button next to new posts you have made. If a post you have made has one or more replies you will no longer be able to delete the post.

My Post has words replaced with ***?

PainterFactory.com is using a word filter for posts. Certain words that are deemed to be offensive are filtered and replaced with the ‘*’ character.

How do I add a signature to my posts?

See How do I add Signature to my Post? in the User Profile and Settings section.

How do I add an avatar to my posts?

See What is an avatar? And How do I set my avatar? in the User Profile and Settings section.

What is a Private Message?

A private message is like email within PainterFactory.com. You can send a private message to other users within this Community site that is visible only to them. No private information, such as the user's email address, is ever disclosed.

I always post empty messages, what's wrong?

With certain web browsers (has been reported by certain AOL users), there seems to be a problem posting messages when using the Standard or Enhanced content editor. If you have problems posting messages, please use the "Plain Text" content editor. You can select your content editor from the "Site Options" tab in your profile.

User Groups & Permissions

What are Permissions?

Permissions control what you are or are not allowed to do while browsing the site. The permissions you are granted control all aspects of your view within PainterFactory.com.

What is an Administrator?

An administrator is the highest permission level within PainterFactory.com. By default, an administrator has full permissions to perform any action, e.g. moderating posts, approving users, and so on.

What is a Moderator?

A moderator is the second highest permission level within PainterFactory.com. By default a moderator can perform any number of tasks within a particular forum or set of forums. This includes approving posts, moving posts, deleting posts, editing posts, or banning users. If you have a problem with a particular forum the best place to start is with a moderator. Moderators belong to varying groups configured by the Administrator.

What is a Role or User Group?

A user group, also known as a role, is grouping of common users for the purpose of assigning permissions. In addition to common permission assignment a role can also be used to display an image for a user in that role. Roles make the job of administering and moderating the site easier since users can be assigned to roles and then permission applied based on those roles.

How do I join a Role or User Group?

Users are assigned to user groups by the administrator. If there is a particular group you wish to join, please send a private message or email to one of its members for more information.

Blogs and galleries on PainterFactory.com

How do I post comments in blogs or galleries?

While you can read blogs and browse galleries without being logged-in, you need to have an account on PainterFactory.com and you need to log-in to be able to comment blog-posts and images in a gallery. Individual blogs and galleries might not allow for commenting (the owner can define this). If you do not see the option to comment, you may not have enough permissions - even after logging in - to post a comment to the blog entry / gallery image even though you are allowed to view it.

How can I get my own blog on PainterFactory.com?

When you create your account on PainterFactory.com, you can participate in the forums and comment other people galleries and blogs on this site. If you would like to have your own blog regarding products of the Corel Painter family or regarding graphics in general, please contact the administrators and provide following information: Your username as well as the title you want to use for your blog and a short description of the things you will be covering in it.

How can I get my own gallery on PainterFactory.com?

When you create your account on PainterFactory.com, you can participate in the forums and comment other people galleries and blogs on this site. If you would like to have your own gallery on PainterFactory.com to be able to share what you've created with products of the Corel Painter family with other members of the community, please review this post for more info and contact info.

I have a blog related to a product of the Corel Painter family. How can I get it aggregated on PainterFactory.com?

PainterFactory.com is aggregating various blogs over the internet that are focussed around graphics subjects or products from the Corel Painter family that are of interest for the other members of the community. If you currently have a blog and would like it to be syndicated on PainterFactory.com, please contact the administrators and provide following information: Your username on PainterFactory.com, the valid RSS feed for your blog, as well as the URL for your blog. Please note that PainterFactory.com can only syndicate valid RSS feeds. You can validate your feed using feedvalidator.org. ATOM feeds are currently not supported.

I have a blog on PainterFactory.com, can I use a blog editor instead of the web interface?

If you have a blog on PainterFactory.com, you can use either the web interface or a desktop blog editor to post new entries. PainterFactory.com supports the MetWeblog API. Please contact the administrators if you have a blog and would like to be able to use the MetaWeblog API.

I have a gallery on PainterFactory.com, can I upload my images through FTP instead of using the Web interface?

Owners of galleries can use either the web interface or an FTP client to upload their images. FTP support is currently experiemental. If you have a gallery and would like to manage your gallery through FTP, please contact the administrators.

Help, support and other questions

I have problems with PainterFactory.com, how do I get help?

The PainterFactory.com Community forums are a great place to ask your questions about PainterFactory.com and get help from other community members. You can also do a search on previous discussions for the topic you are looking for. This FAQ is also getting updated on a regular basis based on the most commonly questions asked by the community. Finally, the PainterFactory.com announcements blog includes information of interest for every member of the community.

How to I get support for Corel software?

PainterFactory.com is a great place to get help and learn from other members of the community regarding products of the Corel Painter family of products. The help and information provided on PainterFactory.com is not related and does not replace the Technical Support and Customer Service provided by Corel Corporation. You can contact the Corel Corporation technical support around the world or go to http://www.corel.com to get access to the product information and knowledge base.

What web browsers are compatible with PainterFactory.com?

PainterFactory.com takes advantage of the current Web technologies such as XHTML and JavaScript (trying some AJAX here and there) to enable a seamless user experience. PainterFactory.com has been tested with the main current web browsers used, including the latest versions Microsoft Internet Explorer 6 and 7, Mozilla Firefox 2 and Opera 9. If you use another web browser and are experiencing some problems with PainterFactory.com, please confirm if this is a problem specific for your browser by trying one of the tested ones, and then contact the administrators. Currently, there are known issues with the browser used by certain AOL users. If you are experiencing problems posting in forums, try to use the "Plain Text" content editor (can be selected in your profile).

How do I contact the PainterFactory administrators?

You can contact the administrators by sending an email to PainterFactory@corel.com.
© Corel Corporation. The content herein is in the form of a personal web log ("Blog") or forum posting. As such, the views expressed in this site are those of the participants and do not necessarily reflect the views of Corel Corporation, or its affiliates and their respective officers, directors, employees and agents. Terms and Conditions.
 
Banner Artwork by Don Seegmiller.