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for those of you that cant get painter x to open in leopard , try moving the app folder to the desktop and activate it , and run it from the desktop ! i could not get it to open in leopard it would crash every time and just out of the blue i pulled it out of the trash to the desktop and tried it one last time in tryit mode and it worked flawlessly , i then attemted to activate it and it activated flawlessly , the only drawback is i now have to keep the painter app folder on the desktop to open it , please let me know if this fixes you leopard crash ! if this is the problem it should not be a hard thing to fix this app comon corel

Tried it. No Luck. I emailed and complained to Corel again. Here we are nearly 9 months into Leopard and still no sign of a fix from Corel. All my other apps have received a Leopard compatibily update or 2 (Adobe suite, Apple apps, Microsoft Office etc). I'm dissapointed, Corel.

I got a response back from Corel. Unbelieveable! I thought I'd share this with all of you.

 

"This is an isolated case. Although we have not released an update for Mac OS X Leopard, we have not yet encountered a situation similar to yours.

If you are experiencing problems starting Corel Painter X, try resetting your user workspace. You can reset your user workspace to the factory default by holding down the Shift key when you start Corel Painter X.  A question prompt appears and asks you to confirm the restoration of the current workspace or all workspaces. Select Current Workspace to reset the current workspace to the factory default state and to proceed to start the application.

You may also try uninstalling the application, delete the plist and reinstall it back"

Like I haven't tried the Shift reset about 100 times

 Not sure where to post this, but I'm having trouble logging into this site using Safari (3.1.2). PainterFactory will not accept my login or keep me logged in using Safari. I had to switch to Firefox 3 to post my last few replies.

Update: I reset Safari and it seems to be working now.

Man i give , it was working flawlessly and i tried to open it today and crash! and now it wont open period no matter what i try , i cant believe how much time i have wasted to get painter x to work and now it is back to 9.5 which only opens like once in 5-10 tries . i try other programs and there is none close enough to be a replacement , comon corel i think everyone needs this for work

scotts1:

 Not sure where to post this, but I'm having trouble logging into this site using Safari (3.1.2). PainterFactory will not accept my login or keep me logged in using Safari. I had to switch to Firefox 3 to post my last few replies.

Update: I reset Safari and it seems to be working now.

 

scotts1,

Please repost your message in the PainterFactory Help forum and if you want, also send it via e-mail to:

PainterFactory@corel.com

 

After you repost in the PainterFactory Help forum, I'll delete your message quoted above, and this message so we can keep the thread focused.

 

Thanks,

 

Same story. Just installed Corel X, upgraded from 9, which ran perfectly on my G5/Leopard. Very excited about Painter X. Tried everything on these threads and cannot get the program to "open." Same log report as was shown too.  Called tech support and they told me that the techs there could not- get this- recreate the problem I was encountering. Also told me that a whole lot of non-Intel G5 users were having this problem. My question is WHY are they selling a Mac version of Painter X to begin with? My computer fit the specs required for the software. I was told to either get an Intel G5 or a G4 and run Tiger. Umm, no. Returning Painter X for a refund. I am so very disappointed with Corel right now.

 Oh, that is interesting, so it is a problem with their Power PC code huh? What a pain in the ass, then they need to list this software as Intel only, because this totally isn't cool. I really want to start using painter again, but without it working, it is totally useless to me!

Hi

I've also been trying to get Painter X.1 working on PPC/Leopard - as of 10.5.5 it's still not working. I got the same run around from Corel tech support as everyone else.  I'm a programmer so I sent them the gdb output. (gdb is a debugger basically it tells you where it's crashing.) It's below. So far (2 months gone by) no response from Corel. However, what this tells me is that this is a simple programming error - probably not checking return values. A null pointer probably. Any programmer with the source could probably fix this in five minutes. I wish Corel would actually get one of their devs to take a look!

 > gdb /Applications/Corel\ Painter\ X/Corel\ Painter\ X.app/Contents/MacOS/Corel\ Painter\ X
GNU gdb 6.3.50-20050815 (Apple version gdb-768) (Tue Oct  2 04:11:19 UTC 2007)
Copyright 2004 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB.  Type "show warranty" for details.
This GDB was configured as "powerpc-apple-darwin"...Reading symbols for shared libraries ............. done

(gdb) run
Starting program: /Applications/Corel Painter X/Corel Painter X.app/Contents/MacOS/Corel Painter X
Reading symbols for shared libraries ++++++++++++................................................................................. done
Reading symbols for shared libraries . done
Reading symbols for shared libraries .. done
Reading symbols for shared libraries . done
Reading symbols for shared libraries . done
Reading symbols for shared libraries . done
Reading symbols for shared libraries . done

Program received signal EXC_BAD_ACCESS, Could not access memory.
Reason: KERN_INVALID_ADDRESS at address: 0xc0000000
0x91900560 in strcpy ()
(gdb) where
#0  0x91900560 in strcpy ()
#1  0x00affd80 in KpGetDirRefNum ()
#2  0x00b0010c in KpFileFind ()
#3  0x015cbda9 in ?? ()
#4  0x015cbda9 in ?? ()
Previous frame inner to this frame (gdb could not unwind past this frame)
(gdb) quit
The program is running.  Exit anyway? (y or n) y

 

Another user on this forum (dsaponaro) found a partial workaround that helped launch Painter X.1 o 10.5.5 PPC.  Here's the thread:

http://painterfactory.com/forums/t/722.aspx

Can you try and see if it works for you too?

Wendy

I didn't see any work around in the thread. Anyway, holding down Shift and resetting workspaces makes no difference. It always crashes just after printing tracker settings.xml

 Simon

Here's the part that may help:

"If I move the entire Painter folder from my application folder to my hard drives root level. The program would then start up. Except then it would crash everytime I tried to access the color management settings under "Canvas". " 

"New Developement...When I try to launch the program from the finder either by double clicking on the Painter app icon or on one of my files that are set to open with Painter the program crashes immediately.  When I try to launch the program through Spotlight Painter appears to open fine with no crash and appears to work fine except when I try to change my color management settings through the canvas menu item.  Very Strange"

May be worth trying - I'm curious to see if Painter starts on your system if you do what dsaponaro did.

Thanks for the pointers Wendy. Moving the Folder or starting from Spotlight makes no difference it still crashes. But from the function names in the crash dump it does look like it is related to file locations - i.e. Painter is trying to find the file/dir name of something.

Simon

Wow! Just in case anyone at Corel is paying any attention to the information here that CLEARLY shows Painter DOES NOT RELIABLY work on the Apple Leopard computer, I will add my experience. I started using a trial version of Painter X in July and it worked fine the first time. Then it began to crash so I called tech support and was told it doesn't work on Leopard and I should use Essenetials 4. Now, even Essentials 4 doesn't work correctly on my Leopard. It would be nice software if it were reliable, but since it is not, it is worse than worthless.

Hi Alice:

There is another community site dedicated to Painter Essentials: http://essentialscafe.com/.  If you could post the issue you're having with Leopard and Painter Essentials 4, someone there may be able to help you.

Wendy