Maverick Support for Painter X3 & 12 - Important Message for MAC users (Update 3 and final)

PLEASE SEE UPDATE AT THE BOTTOM OF THIS TREAD!

Apple announced that the new operating system, Mavericks was ready for FREE download on Tuesday October 22nd. Based on historical release practices at Apple, our team was not expecting this until late November.

As of today, October 23rd, Painter X3 does not completely support Mavericks. To maintain your current user experience with Painter, we would recommend you NOT upgrade to Mavericks at this time.

We are looking at the overall user experience of the final version of Mavericks and we are assessing any required code changes we need to make.

Later this week we will communicate when we expect to have full support for Mavericks. Thank you in advance for your consideration.

If you are having issues launching Painter 12 on Mavericks, please see this Knowledgebase article for how to workaround the known issue.

Sincerely,

Andy and the Painter Team

UPDATE 1 (Friday October 25th, 2:00 pm ET)

As promised, the team completed the initial review of Painter on Mavericks. We have come across three key issues that will need to be addressed. The team is taking a deeper dive next week with an aim to uncover any remaining issues with Mavericks and Painter. These will get incorporated into a planned service pack in the coming weeks. 

Next week, we will provide a firm date as to when the Maverick service pack will be delivered. 

Thank you in advance for your patience!

UPDATE 2 (Thursday November 7th, 12:30 pm ET)

We are now in the process of doing detailed testing in order to certify Painter X3 on OSX 10.9. Issues have been discovered and the following fixes are going through testing. 

• Sliders will now appear correctly.
• Adding a nozzle to the library no longer causes the application to stop responding.
• Adding an image to the Image Portfolio no longer causes the application to stop responding.
• Capturing a pattern no longer causes the application to stop responding.
• The completion of purchasing X3 from a trial will no longer cause the application to stop responding

The team will also conduct final, rigorous testing and validate the fixes across all our supported languages.

Please note, when we release the Painter X3 Service Pack 1, it will include 20 other documented issues we uncovered after the release of Painter X3. The patch will be released within one to two weeks, depending on our final set of rigorous tests. We will update you with the final release date as we progress in the coming few more days.

With regard to Painter 12 users wanting to upgrade to Mavericks (OSX 10.9)

This is something we are exploring and will get back to the community with a subsequent update. The team is very consumed with 64-bit MAC support. As you may well appreciate, patching Painter 12 for Mavericks is somewhat at odds with getting 64-bit Mac out the door in 2014.

Your constructive comments are more than welcome.

Andy 

UPDATE 3 (Thursday November 14th, 5:00 pm ET)

The X3 Service Pack and official 10.9 OSX support is coming out next week. Thanks for your patience and please stay tuned for more news about P12 support for Mavericks.