I am DESPERATE for some help after TEN days of dealing with Corel tech support and getting no help whatsoever. I have used Corel products for years. I have Painter Essentials 5 (and all the other interations prior to that), but I wanted to use the Bob Ross brush pack for Painter Essentials and it only works with Painter Essentials 6, so I purchased PE6 at the same time I purchased the Bob Ross brushes for PE6. I purchased all of this directly from Corel's website. Ten days later I still can not use the brushes because tech support either can't or refuses to tell me how to import them into the program. Instead, it's been ten days of arguing with them and escalating tickets and speaking to managers who never call back even though they say they will. Now they are telling me that the Bob Ross brushes are only for Painter and not for Painter Essentials 6. I've shown them PROOF that they are specifically for Painter Essentials 6 by providing them with links to Corel pages that show 'master painter' webinars specifically for Bob Ross brushes made for PE6, and You Tube videos of the same. Still no one wants to tell me the only thing I have asked which is "HOW DO I IMPORT BRUSHES FOR PE6 THAT I PURCHASED ON THE COREL WEBSITE INTO PE6 WHICH I ALSO PURCHASED ON THE COREL WEBSITE?"Honestly, I'm at my wits end so if ANYONE can just answer that question for me, it would be awesome. Thank you in advance.
You will have better luck messaging the Painter team on their Facebook page as Support is useless-
This may or may not help- for Painter but should work for PE6-
Thank you so much for responding, Ron. You have been more help than all of Corel's tech support put together. Thanks to you, I can see exactly where the brushes should show in PE6. Unfortunately, they aren't showing there. Each of the five brush packs that came in the bundle has an 'installation' that occurs when I double click them. But none of them show where they are installing to, nor do they allow any choice in the matter. Repeated searches of my computer only show the initial setup also, and dropping the installers in my brushes folder out of sheer desperation has resulted in no change to the library screen. I am so frustrated right now that I can not adequately describe it.
May or may not help-
from Skip Allen-
Also, look under Computer, double click on your c drive, go to Programs, Corel, Painter Essentials 6, open folder and go to Brushes- see if pack got placed there.
Thank you again for responding. The brush pack installers are in the PE6 brushes folder only because I dropped them in there after trying everything else I could think of.
When I double click to install the brushes, they go through a legitimate installation process, but it doesn't show where they are being installed to, nor does it give the option to install to a specific place. A search of my computer by brush pack name only shows the original intallers, so if they did install somewhere, I don't know where. I've checked the brushes folders of all iterations of Painter Essentials and Painter that are on my computer and they aren't there. They are also not in my PaintShop brushes folder. They aren't in my Particle Shop brushes folder, nor in any folder in my Photo Mirage, or any other Corel program I own. So I am lost. They should install directly to the PE6 brush folder because that is literally the only program they work in, but they're not there (except for the installers which I dropped in there). Tech support assured me (after 10 days of going 'round and 'round, and one slight hissy fit from me) that they would have a 'technical support expert' call me on the phone to assist me 'right away'. That was three days ago. No one has called. And I know no one will call. You nailed it when you said Corel's tech support is useless. ANd that is so frustrating after the many thousands of dollars I have spent with Corel on programs, program upgrades, brushes, etc, over the years.