I am DESPERATE for some help after TEN days of dealing with Corel tech support and getting no help whatsoever. I have used Corel products for years. I have Painter Essentials 5 (and all the other interations prior to that), but I wanted to use the Bob Ross brush pack for Painter Essentials and it only works with Painter Essentials 6, so I purchased PE6 at the same time I purchased the Bob Ross brushes for PE6. I purchased all of this directly from Corel's website. Ten days later I still can not use the brushes because tech support either can't or refuses to tell me how to import them into the program. Instead, it's been ten days of arguing with them and escalating tickets and speaking to managers who never call back even though they say they will. Now they are telling me that the Bob Ross brushes are only for Painter and not for Painter Essentials 6. I've shown them PROOF that they are specifically for Painter Essentials 6 by providing them with links to Corel pages that show 'master painter' webinars specifically for Bob Ross brushes made for PE6, and You Tube videos of the same. Still no one wants to tell me the only thing I have asked which is "HOW DO I IMPORT BRUSHES FOR PE6 THAT I PURCHASED ON THE COREL WEBSITE INTO PE6 WHICH I ALSO PURCHASED ON THE COREL WEBSITE?"Honestly, I'm at my wits end so if ANYONE can just answer that question for me, it would be awesome. Thank you in advance.
You will have better luck messaging the Painter team on their Facebook page as Support is useless-
This may or may not help- for Painter but should work for PE6-
Thank you so much for responding, Ron. You have been more help than all of Corel's tech support put together. Thanks to you, I can see exactly where the brushes should show in PE6. Unfortunately, they aren't showing there. Each of the five brush packs that came in the bundle has an 'installation' that occurs when I double click them. But none of them show where they are installing to, nor do they allow any choice in the matter. Repeated searches of my computer only show the initial setup also, and dropping the installers in my brushes folder out of sheer desperation has resulted in no change to the library screen. I am so frustrated right now that I can not adequately describe it.