I am DESPERATE for some help after TEN days of dealing with Corel tech support and getting no help whatsoever. I have used Corel products for years. I have Painter Essentials 5 (and all the other interations prior to that), but I wanted to use the Bob Ross brush pack for Painter Essentials and it only works with Painter Essentials 6, so I purchased PE6 at the same time I purchased the Bob Ross brushes for PE6. I purchased all of this directly from Corel's website. Ten days later I still can not use the brushes because tech support either can't or refuses to tell me how to import them into the program. Instead, it's been ten days of arguing with them and escalating tickets and speaking to managers who never call back even though they say they will. Now they are telling me that the Bob Ross brushes are only for Painter and not for Painter Essentials 6. I've shown them PROOF that they are specifically for Painter Essentials 6 by providing them with links to Corel pages that show 'master painter' webinars specifically for Bob Ross brushes made for PE6, and You Tube videos of the same. Still no one wants to tell me the only thing I have asked which is "HOW DO I IMPORT BRUSHES FOR PE6 THAT I PURCHASED ON THE COREL WEBSITE INTO PE6 WHICH I ALSO PURCHASED ON THE COREL WEBSITE?"Honestly, I'm at my wits end so if ANYONE can just answer that question for me, it would be awesome. Thank you in advance.
I bought the Ultimate Brush Pack Bundle Volume 2 for Painter Essentials 6 on a Mac. It was working before but I needed to reinstall all my software. Now i can't reinstall the brush pack. Even the "Restore Purchases..." help menu doesn't work. It goes through the process but the pack never shows up. Is this a System (High Sierra) problem or PE6 just doesn't work with these bundles anymore?
My best advice to you would be to file a support ticket and ask specifically for Auz to contact you. He is the only one there who was willing and able to help me. I can't tell you HOW he did it because I let him take control of my computer remotely, but he had my brushes installed in no time flat AND he was super nice and helpful in the process.
Someone else on their tech support team sent a google drive link to a backup file. The brush pack now works. Thanks for replying.