If you are old enough, you have been disappointed before by great software that has been mismanaged and flung over the corporate abyss. As a user of Painter since Fractal Painter, the last 2 years of releases does not bode well for me remaining a part of the Painter customer base. I'm not a pro, but a hobbyist of photography, computers, and the modern means towards achieving my now retired bliss.
3 things: 1) last year's conundrum with the upgrade pricing. I did receive a refund from $229 to $99 then, but it sure made me think about the marketing by the product manager. 2) this year, 2016 upgrade pricing involves the identical consumer misrepresentation as last year. How can a company make the same mistake in such a short time? I made sure I paid $99 this time, but I see that many have paid more. A bad business move, for sure. 3) installed upgrade fine on laptop, but unable to install cleanly on desktop (after using tab-enter) and bugs galore. I haven't heard of something even close since the Netscape and Explorer wars of the 1990's. (Bet you that R&D didn't use an AMD machine with Radeon graphics in testing). That is just plain silly and extraordinarily amateurish by a company like Corel whose main competition is Adobe.
I have received my customer support file number and was moderately chagrined that they were additionally trying to sell me faster support services. Like paying for support will solve a carte blanche install bug, though they could sure keep me busy trying to work around what I cannot fix.
Have read the community's forums as to Painter 2016, additional bugs present and past. Bugs are inherent in software to the extent that the product developers are given the ability and resources to care and nurture their product and their customer base. Which should maybe match up with corporate goals and operations management guidelines. Which made me look up current Corel financials and their public company health.
Anyone can look this up, but it appears as if part of the product management disarray resembles recent corporate decision-making.
(from Wikipedia): Having suffered layoffs in 2003, 2008 and 2012, Corel went through another re-structuring in December 2013 by letting go the entire engineering and quality assurance team in its Taipei office. The Taipei office had been the core development centre of PaintShop Pro and VideoStudio, one of Corel's most well-known photo- and video-editing bundles. The 2013 re-structuring led to a complete handover of the product development to outsourced companies, and cut off support of pre- and post-purchase customer service.
I have never been patient with "things" that don't work. But experience has codified my once ongoing quest for personal embarrassment; I have met my limitations, and agree that I am not necessarily bug-free, either.
But for something that I care about, like Painter, I am compelled to understand the "why". Obviously the business plan is not what we think it is, because it is not normal and rational. I can only tell Corel what I think and express my concerns for our future together. And I don't plan on getting much closer to the abyss.
yo Brendoon I don't know if that was some sort of divine providence bumping this thread from obscurity, but it should be on your list of imperative painterfactory reading.
also note how many feature suggestions from 2015-2017 have never made it to painter using ones listed here as a reference point, and come lecture me again on the way I respond on here.