I just go painter 2021 and when I try and load it up the splash screen shows up then the interface shows up then it all closes down. I have reinstalled it. Same issue. I have held shift down while loading up and reset everything. Same issue.
Particle shop also does not open.
I have an rtx 2060 gfx card with an i5 9400f cpu and 16 gb ram
I do not have a wacom tablet installed.
I'm at a loss. Any ideas on how I can get it to run.
Some extra info
Faulting application name: Painter 2021 x64.exe, version: 220.127.116.11, time stamp: 0x5ee99f6aFaulting module name: PainterCore64.dll, version: 18.104.22.168, time stamp: 0x5ee99f63Exception code: 0xc0000005Fault offset: 0x0000000000f95100Faulting process ID: 0x978Faulting application start time: 0x01d7c1e90077d090Faulting application path: D:\Corel Painter 2021\Painter 2021 x64.exeFaulting module path: D:\Corel Painter 2021\PainterCore64.dllReport ID: 67300e61-8801-4ff1-8f10-80e5bccdc297Faulting package full name: Faulting package-relative application ID:
Do Corel customer support normally ask to connect to your computer remotely to fix a problem? Hmmm
I was wondering, have you tried:
-going to add/remove programs
-run the uninstaller
-after it runs, it gives you an option to repair...
-run the repair
Does it launch?
Yes I had tried that unfortunately.
Forgive the simplicity of these suggesitons, but it helps to ask 'just in case'...has the system been rebooted? Sometimes Windows has device drivers/updates/etc. that can get in the way, and reboot can fix them..
I would also try uninstalling Particleshop, then doing a repair on Painter, and then seeing if it launches...again random ideas but figured I'd throw them out there in case it helps.