Phone call support

Has anyone else in UK noticed that when you call up help on the UK No.0800 023 2433 it comes up as'cooker repair service - Devon and Hants.??? Trying to get to speak to an engineer rather than the person on the number is not allowed - they won't give the number to you just shallow promises you will be phoned back - but you aren't. They send an email asking for screen shots  - which you send them, but they never reply to you again. I think Corel call centre agents/technicians have landed the best job in the world - paid to do sweet FA. Does anyone else agree with this statement?????