Hi, so I have just dismissed it every time when starting up, but I would like it to work of course, that is on the welcome screen, under the 'get content' tab, there's nothing, even where a button is supposed to be, there's nothing but a white rectangle, not button graphic, no text, nothing, this problem also persists under the 'learn' tab, with the learning samples thumbnails being displayed on the left side as a scrollable list, but nothing appearing anywhere else in that section and the button not showing as anything but a coloured rectangle again.I've been using painter quite successfully since initial install a few months ago, with no problems but the colour matching being automatic for some reason, which I posted about here previously.Anyway, I would like to access the lessons and even view the available content possibly to purchase, so would like to resolve this issue if possible please.
I use WIn 7 64bit16 GB ramNvidia GT 740 with 4 GB memory.AMD FX 8320 processor.
I had the same problem with my installation. What finally fixed it, was a security adjustment on my windows internet settings.
Basically, go to Internet Properties from the Control Panel and set your Security Level to Medium-high. That will allow Painter to receive and send data from the web.
Detailed instructions in this post:
Thanks but I finally got a support desk response a short while back and they fixed it. It didn't have anything to do with security settings, but what it seems to have had a lot to do with is the fact that they use Internet Explorer components in Corel Painter now to connect to the server as the welcome screen serves web pages. As someone who didn't even have I.E on my computer, and didn't want it sitting it's fat behind on my hard drive as I don't use I.E. Well it was a bit of a step to install that. I think it should be made plain that Corel Painter depends on Internet explorer to run.
Would you happen to recall the steps you took to fix it? I absolutely do not want IE on any of my systems. I have all custom built computers and the last thing I want is that bloated IE browser.
I'm tech & software savvy so if you could just run down the procedure like; "1.) xxxx 2.) xxxxx, etc. I would appreciate it. I called Corel about this problem several times for a number of versions I bought going back as far back as I can remember. They never told me of a way to fix it w/o installing IE.
I told them I couldn't understand why they started playing up to a specific browser program. I even asked them if they were in partnership with whoever is behind IE. The calls I made to Corel were always lessons in frustration and I can say that I've never called Corel's support department and received someone who knew very much about the program.
I'm pretty convinced that they're just a telephone answering company and the people who answer have a significantly less understanding of the Corel Painter and computers/software in general, than I do. Frankly, I think they even have a less-than-average understanding of those same topics than most people do.
I've bought nearly every Corel Painter version since Painter 2 but the problem for me started around Corel painter 11 or 12. I mean, I have almost every version but I only have Corel Painter 19 and 20 installed. I plane to remove Corel 19 soon because it's pointless to have them both on the same computer.
Anyway, I reluctantly tried the Internet Options reset procedure but before I did, I took screenshots of the way I had it so I can put it back to the settings before the reset. I haven't tried it yet since I reset the Internet Options but I seem to recall trying this before and it didn't work.
I'd be surprised if I haven't tried this because that Blackout Welcome Screen has been a pain in the neck. I also get the dialog box that opens regarding a script error or permissions issue after I click on the brush selection panel. It only shows up once and asks me to select "Yes" or "No" to the question of continuing on with the selection.
I can't recall exactly what it's about, which is why I'm somewhat vague on those details but it has to do with scripting. I went to the Internet Options and Java options and enabled everything that had to do with allowing scripts and it still didn't stop doing that. I can only hope that the steps Corel gave you will fix that too.
Hi, unfortunately it's the news you don't want to hear.It needs I.E, and without I.E it fails in the way you've experienced.They installed the latest build of I.E and it worked. That's all it was. Not anything to do with the security settings at all. They have built into the I.E and microsof' way of doing web based things.