painter 2019 hangs when open, save, save as are called on the file menue

The hang is from 10 to 20 seconds. Greatly slows things down. This is disappointing because Painter 2019 was advertised as much faster than P 2018. I am going back to using P 2018 until this is resolved as it is making P 2019 almost unusable. Running on late 2013 Mac Pro, Mojave 10.14.1. Please resolve asap, thanks.

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  • Hi bobmepp,

    Hmm, not a good experience can you provide everyone a bit more detail so I can try and duplicate what you are seeing?

    1. Are you using Painter 2019 Update 1? or Painter 2019 GM?

    2. Are you using an imported workspace from 2018 or previous or a 'fresh' workspace?

    3. Are these your steps?

        a) After Painter 2019 has loaded, go File > Open. The dialog box does not appear for 10-20s

        b) Create the new document (what size?). Paint for a while.

        c) Go File > Save or File > Save as. The dialog box does not appear for 10-20s

    Pleaase add/edit any of these steps...thanks!