I have been using Painter 2020 on Windows 10 for about 90 days and it has been working fine.
Recently, my system crashed because the C:\ drive became full and Windows stopped working. Some application files became corrupted, like my Microsoft Office profile and my Quicken financial management data file. I was able to restore these and keep going.
Today I attempted to start Painter for the first time since my system crashed. It started like normal, gave no error message, and then after the launch screen, it crashed with no error messages, returning me to my Windows desktop. I have attached a screenshot of the last view of Painter 2020 before it crashes.
Before posting here, I attempted to reset Painter to defaults by holding down the Shift key as I started Painter. That did not solve the problem. Then, I attempted to Repair painter using the installation file. Despite a message stating that Painter had been repaired, that did not solve the problem. Then, I uninstalled Painter, ran a registry cleaner, and restarted my system. Then I attempted to completely reinstall Painter. That did not solve the problem.
The software worked fine for 90 days. It suddenly stopped working and crashes at startup. Since even a clean reinstall has not solved the problem, what other solutions can help restore my software?
Thank you for your time and help.
Got some more information, some data from my Application logs. There is always an Event 1026 .NET Runtime Error immediately before starting Painter. From the Application logs, first is the Runtime Error:
Application: Painter 2020 x64.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: exception code c0000005, exception address 0000000000000000Stack:
The next event in the sequence is always the Event 1000, Painter.exe failed to load:
Faulting application name: Painter 2020 x64.exe, version: 18.104.22.1686, time stamp: 0x5d02da20Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000Exception code: 0xc0000005Fault offset: 0x0000000000000000Faulting process id: 0x30bcFaulting application start time: 0x01d592abf36ac594Faulting application path: C:\Program Files\Corel\Painter 2020\Painter 2020 x64.exeFaulting module path: unknownReport Id: adddcc01-af0b-4908-9cc1-3339e92f045cFaulting package full name: Faulting package-relative application ID:
I have read of other users having trouble with .NET runtime. I am running version 4.8 in Windows 10 x64, which according to Microsoft is the latest version available. Thanks for your time and continuing help!
Finally, here are my registry settings. When I installed 2020 in July, I had X3 installed. I later purchased 2020 and uninstalled X3. In values 2 and 3 I removed from this post the values for Package Code and Product Code to prevent either from being compromised. Those fields are populated in my registry, just not reproduced here.
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\CorelClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\CARMClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMValue 0 Name: Painter 10 Release UI Type: REG_SZ Data: 1Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\CUHClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\CUH\2.0Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:03 PMValue 0 Name: version Type: REG_SZ Data: 2.552Value 1 Name: PASMx64 Type: REG_SZ Data: 1Value 2 Name: x64 Type: REG_SZ Data: IsInstalledKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\CUH\2.0\x64Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:03 PMValue 0 Name: version Type: REG_SZ Data: 2.552Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\OmnitrackingClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\Omnitracking\1.0Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMValue 0 Name: OmniURL Type: REG_SZ Data: ipm.corel.com/.../trkcfg.txtKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PainterClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\Painter\20.0Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMValue 0 Name: PCUURLLANG Type: REG_SZ Data: ENValue 1 Name: version Type: REG_SZ Data: 22.214.171.1246Value 2 Name: ProductCode Type: REG_SZ Data: Value 3 Name: PackageCode Type: REG_SZ Data: Value 4 Name: DtaFilename Type: REG_SZ Data: C:\ProgramData\Corel\Painter 2020\PF20.dtaValue 5 Name: SourceID Type: REG_SZ Data: 610005Value 6 Name: Eula Type: REG_SZ Data: License.rtfValue 7 Name: MessageServerURL Type: REG_SZ Data: mc.corel.com/.../MessageCenterServerValue 8 Name: ShowEULA Type: REG_DWORD Data: 0Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\Painter\20.0\CCCClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 8:57 PMValue 0 Name: Timeout Type: REG_DWORD Data: 0x4e20Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\Painter\20.0\CCC\ServerDataClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 8:57 PMValue 0 Name: x-at Type: REG_SZ Data: ptr2020-xx-ptr2020Value 1 Name: x-channel Type: REG_SZ Data: ptr2020Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\Painter\20.0\msgClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMValue 0 Name: Schedule Type: REG_BINARY Data: 00000000 28 00 00 00 01 00 00 00 - 01 00 02 00 00 00 00 00 (...............00000010 01 00 01 00 01 00 0a 00 - 00 00 00 00 01 00 01 00 ................00000020 02 00 ff ff 00 00 ff ff - ..ÿÿ..ÿÿKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCUClass Name: <NO CLASS>Last Write Time: 8/16/2019 - 5:21 AMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCU\LicensesClass Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCU\Licenses\540219480Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCU\Licenses\540219480\610005Class Name: <NO CLASS>Last Write Time: 11/3/2019 - 6:02 PMValue 0 Name: Regkey Type: REG_SZ Data: SOFTWARE\Corel\Painter\20.0Value 1 Name: Path Type: REG_SZ Data: c:\Program Files\Corel\Painter 2020\Value 2 Name: DTAFilename Type: REG_SZ Data: PF20Value 3 Name: NLRFilename Type: REG_SZ Data: PNPCUNLR.DLLKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCU\Licenses\540232071Class Name: <NO CLASS>Last Write Time: 8/16/2019 - 5:21 AMKey Name: HKEY_LOCAL_MACHINE\SOFTWARE\Corel\PCU\Licenses\540232071\007003Class Name: <NO CLASS>Last Write Time: 8/16/2019 - 5:21 AMValue 0 Name: Regkey Type: REG_SZ Data: SOFTWARE\Corel\Painter\13.0Value 1 Name: Path Type: REG_SZ Data: c:\Program Files\Corel\Painter13\Value 2 Name: DTAFilename Type: REG_SZ Data: PF13
Strange, probably something in Windows 10. What did you use for a clean install? You need a program like Revo run in advanced mode to get all the remnant files- a registry cleaner won't.I'd contact Corel support since 2020 is new-
Also you could review this about.net framework-social.msdn.microsoft.com/.../net-framework-version-v4030319-description-the-process-was-terminated-due-to-an-unhandled
Thanks for the confirmation that what I was seeing was indeed strange!
I stumbled into a fix. My free trial of Revo expired, and I'm still smarting from the sticker shock of the Painter 2020 upgrade... was sort of fed up with paying for software that may or may not work.
I ended up running with digital scissors by backing up my registry, and then manually deleting the remaining Corel keys from my registry. Even though these were blank, for some reason having any Corel data in the registry at all was preventing my software from working properly. I then rebooted, did a new clean install, and it's worked fine since.
For the record, my experience with Corel Support was disappointing. Support recommended I do a clean install, and sent me a link for the latest version of the software... even though I was asking about Painter and clearly indicated my problems were with Painter, the links Support sent me were for PaintShop Pro.
Revo free version doesn't expire- mine hasn't ever. Good to have for future use.