I recently purchased Painter 2019 and downloaded it yesterday onto my laptop with Windows 10 (Home 64 bit). Yesterday when I downloaded it, it was working perfectly on my laptop with my Huion H610PRO tablet. However, when I started my computer up this morning the program wouldn't start up at all, every time I do open it, it immediately crashes to desktop. So far, I have tried resetting the workspace (Shift+click), repairing the download, checking for updates, running the program as admin, forcing it to run through command prompt and Run, trying different windows compatibility modes, and uninstalling + reinstalling. So far, no dice.
I use an HP Envy with an i7 core, 12gb of RAM, and intel IRIS Graphics 540, plus I have 497 gb open. I tried looking around to see if it was a hardware problem but didn't see anything indicating it was. Anyone have any idea what else I can try?
Disconnect your Huion tablet and try. Others have had troubles with Painter and these tablets; may also need to update/rollback it's driver. If you can get Painter open check tablet settings under preferences. Also, if your HP Envy has pen support, could be a conflict.
Also, for a clean uninstall use a program like Revo free- will clean up all remnants for better reinstall.
Lastly, contact Corel support.
Could you please try the following:
Go to C:\Users\username\AppData\Roaming\Corel
Rename any folder that has Painter 2020 in the name (should have 2),
Let me know if this works for you.
I am so grateful to you for this information. I have been struggling with Painter 2020 for over a week with it crashing before opening. I was preparing myself to do a complete uninstall and facing the work of reinstalling brushes, papers etc. I tried your solution and it was like magic. thank you,