Painter 2019 Not Responding

Hello!

I've just purchased Painter 2019 and installed it but when I try to run the program it opens up and then immediately freezes so all I get is a big gray screen with the top menu bar and the watch cursor with nothing being able to be interacted with.

I'm on Windows 10 and I have a Cintiq 16 Pro that I've checked the drivers are up to date.

I did install it on my T drive if that could be causing the issue?

  • HI koaisatiger,

    Just a couple ideas for you...

    -try disconnecting your Cintiq...does Painter launch?

    -if you still get the grey screen, what happens if you hit "ESC"?

    Shots in the dark, but hopefully gives you a lead on a solution...

    Steve