I've just purchased Painter 2019 and installed it but when I try to run the program it opens up and then immediately freezes so all I get is a big gray screen with the top menu bar and the watch cursor with nothing being able to be interacted with.
I'm on Windows 10 and I have a Cintiq 16 Pro that I've checked the drivers are up to date.
I did install it on my T drive if that could be causing the issue?
Just a couple ideas for you...
-try disconnecting your Cintiq...does Painter launch?
-if you still get the grey screen, what happens if you hit "ESC"?
Shots in the dark, but hopefully gives you a lead on a solution...