I have a Wacom Companion 2 16GB RAM, 512 GB SSD version.
Running the latest windows 10 64 bit. Every single time I run the brush optimization it crashes
painter 2020, but not windows.
This is rather distressing because I just got a new art pen for Christmas. Imagine my patrons distress when I'm not
using said pen to make new art.
I have done a fresh install of windows 10 / wacom drivers / painter 2020 to rule out any pre-existing driver / software conflicts.
Corel is aware of the issue and is 'working on it' for the next software update which is coming out ... who knows when. I haven't had the urge to
paint in a long time and now that i do this is bumming me out!
>Corel is aware of the issue and is 'working on it' for the next software update which is coming out ... who knows when.
their currently update policy is one combined service-pack per version released every year.
painter 2020 has already had one, and next painter release will likely be out between june and july this year as a paid update.
to be honest brush optimizer doesn't help overall painter performance that much; painter brushes are quite fast running off CPU alone, and a lot of various brushes in painter don't support GPU at all (i.e. complex watercolor simulations.) painter doesn't use GPU for document performance.
I find it highly unusual for an advertised feature to be broken off the get go. I guess i purchased it late into the dev cycle but if its a known bug that won't be fixed until version 2021? I'm far less inclined to be upgrading every year if basic advertised functionality doesn't work, I find it absurd.
If this is the way it is I guess I have no choice but to wait for them to fix it. According to the email I received they are working on it and will be notifying me when it is fixed.
However, I wonder if said notification will be, buy Corel Painter 2021! haha.... thank you for your reply.
I do hope you're wrong but I guess we'll wait and see.
brush optimizer was broken from start on a number of GPU chipsets, windows and mac specific.
for your reference only, painter patches and updates page to get an idea of what I'm talking about:
actually there's a windows-only 2nd patch for painter 2018, so hypothetically, they might provide something for companion users for free - which is, however, generally not in line with how corel development works.
I really do hope they follow up, supposedly a ticket was filed but I've not heard back. I was not given a ticket to follow up. Here is the email i got back January 15th. What is the correct / most prudent way to follow up with these guys?
Paul Garcia (Corel)
Jan 15, 19:51 EST
there's nothing on the corel updates and patches page, and with painter 2021 release around 3 months away from now and taking corel's past revision herstory into consideration, you'll be forced into purchasing a new release, think $100 or so, if it is stable enough on release day; more expensive if you're purchasing it later (there's a 30 day discounted upgrade gap with most recent painter releases, but the initial builds often bug out.)
I'll stress it again that GPU acceleration does not make that much of a difference (and only a limited number of brushes support it at all), so if you can use the program without it just go ahead and work with whatever tools and performance you currently have; otherwise, there's no real way to push corel into perfecting their code because frankly speaking, painter's core is buggy and unreliable and a lot of more crucial features are missing and neglected, and corel devs still don't do anything about that.