Corel Painter 2019 Can't Find Ultimate Brush Pack Brushes

Hi,

I recently purchased the Ultimate Brush Pack for Corel Painter. I have Corel Painter 2019 installed on both Windows 10 PC and Mac OS 10.13 High Sierra.

On Windows the install runs, but then when it finishes the brushes are no where to be found. I've searched several of the brush names on my computer (app data, programs files, common files) anywhere I could think of that they would be.

On Mac the install continue button grey's out before it even gets to the install step. So, the install won't even run.

Support has not been helpful so far. I may just have to try and get a refund, but I thought I would check here first to make sure I'm not missing something obvious.

Is anyone else having this same problem?

Thanks