Thumbnails lost after upgrading 2019 to 2020

I've been using Painter for a few years, and haven't had trouble.

This year I upgraded from 2012 to 2019, and then again to 2020 when it came out.

When I upgraded from 12 to 19 nothing went wrong.

After upgrading from 2019 to 2020, all my .rif files in my explorer window, and when opening a file in the program are the same painter thumbnail icon!

I have a very chaotic filing system, and I relied heavily on the previews for sorting. (I'm going to fix it, promise!)

I've misplaced a file I need, and this is really frustrating that a program built for visual people won't show a preview of the image.

I'm running Win 10 home. I have both 2019 and 2020 installed

(because I'm slowly learning a new workflow in the new program.)


  • Hi Nakase,

    Since you are Windows, you can try a 'repair' to the installation, in most cases it should fix the issue.

    1. As a precaution, consider backing up your workspace first (especially if you have extensive customizations). You can do this with Painter 2020 open via Window > Workspace > Export workspace

    1. Go to Add/remove programs in Windows 10

    2. Find Painter 2020

    3. Choose uninstall

    4. After a few moments a dialog will pop up with a choice to uninstall or repair. Choose the repair option

    5. Reboot.

    In most cases this should fix the issue!

    Best of luck, Steve

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