Background: a couple of years ago, I got the Wacom Intuos CTH-490 / Painters Essential 5 combo and used it for some time without trouble. Dug the tablet out today and ran into trouble.
1. Launched Painters Essential 5 and everything was upside down and backward. Couldn't figure out a way to solve it. Tried to update software and got an error.
2. Decided to download Painters Essential 7 trial. It installed correctly and recognizes the tablet and pencil. HOWEVER, none of the tools work (either with the pencil or me just using my mouse trackpad). I can select various different tools, but they don't do anything. I can't paint, do paint bucket, anything. I've run through the basic troubleshooting tips -- made sure I'm working with a fresh document, paint opacity is on, layer opacity is on, etc. Nothing. I've run out of ideas and places to look for help.
This is on a MacBook Air running Big Sur. Anyone have any ideas? TIA.
I'm afraid painter essentials 5 is no longer supported on any current mac os version, both big sur and several OS versions prior to it...
regarding painter essentials 7, corel actually have put up a warning on the painterfactory homepage: it is not guaranteed to work with big sur, but a hotfix or an update is likely to follow up sometime later.
Thank you so much for your response. I suspected those issues might be the case, but my Google skills failed me in finding confirmation (and clearly I missed the warning on the homepage!). Looks like I had bad timing in coming back to the software, as I just installed Big Sur last week. Time to play around with alternative software in the meantime. Thanks again!
if you're considering alternatives to painter, artrage 6 is generously discounted through the entire November, and it currently costs $47.
they also somehow seem to avoid the entire bag of compatibility troubles painter versions run into throughout mac OS upgrade history - there's another user reporting a fresh issue with painter 2019/2020 and mac os big sur, which is sad.
I appreciate the suggestion! I'll check it out.