(Sorry to bug you guys about this but apparently Corel is ignoring me. I have two tickets open and no response in over a week. Here is my email...)
I feel your pain! I can't even get the program to install. I have been emailing and making requests in chat for almost 2 weeks, including promises of escalation and promises of a response within 2 hours. The only response I 've gotten is to uninstall and reinstall again, which just shows that no one has even read the email. I know it's not my computer, and without their help I checked everything that could possibly be a problem similar to what you did. I have also downloaded several different software programs during this time period without any problem. If I don't hear anything by tomorrow, I'm going to get a refund. If Corel wants to stay in business they really cannot treat their customers in such a shabby way. This kind of headache is not worth it. And if I get it installed, I don't feel confident that any other kind of help ticket would be addressed.
Sorry I wasn't any help, but you're not alone. Maybe we can have a Corel Painter recovery group.:/
Hello, please could you share your Corel Support ticket.
I have two tickets open. Neither have had any replies.
Corel #3245322 and 6842779
Then maybe someone is deleting or changing my tickets. I respond to all emails that I receive from Corel and have saved them if you require "proof" or are calling into question anything that I have written. Attached is a screenshort of the response to which I referred.
I also have recent chat transcripts of the promises made to me about response times and escalation. I'd really prefer, however, to be contacted by support regarding this issue and the support ticket# through the appropriate support channels and with a solution to the ticket in question.
I'm so sorry deaded! I thought it was the person who asked for my support ticket that responded. But, I see that those are your tickets with no response. So, so sorry! I'm just so annoyed with the whole situation that I missed the name on the response. I was wondering why a Corel rep would have the screen name "deaded" and that's when I realized you were the OP. Hopefully they'll look at your ticket numbers also.