EDIT: The problem occurred because I did not update my intel graphics drivers to the 30.XX version. I was still on the 27.XX version. When I went to the intel site to update everything, I assumed that they were all doing it in the background. When the list cleared from the intel site, I assumed that they were all installed and restarted the computer. The truth is I ignored the Intel Graphics pop up and continued to surf the web thinking it was updating in the background. This was NOT the case. I was supposed to accept the agreement and install it from that pop up. That was my mistake. However, Corel Painter Support staff responded quickly and told me "Update your graphics driver". To be honest, I was like "yeah right I already did that" but I sent them my up-to-date info on my system. So I turned on my computer checked Device Manager and yup, I did NOT update it. After the update everything started working.
I have a laptop with
Intel i5 1135G7, Intel Iris xe graphics, Windows 11
When I choose a color from the wheel, it does not update the triangle or the harmonies. Not only that, mixer pad does not update when I clear it or paint on it.
It is only when I resize the Color Wheel window or the Mixer Pad window that it sends the signal to update the screen.
It is like the code
UPON CHOOSING A COLOR (The event)
UPDATE THE SCREEN (the action)
is ignored or disabled.
I should say I used corel painter on Ryzen windows 11 and it worked fine. I used it on Intel 7th gen Windows 10 and it worked fine.
I could be wrong and there could be something hindering the action on my side, however there are others who had this same exact problem. The developers need to find it.
Corel Painter Mixer Pad, Harmonies, Color Wheel not updating. - YouTube
I'd guess it is the video card driver...try to find if there is an updated driver to install....if not fixed you can roll back to current driver easily if needed.
Hi Paintcionyx,
Sorry that you are having these troubles. Here are a few steps to try.Please update your Intel graphics driver. In many cases, we have noticed, this resolves the issue. If you are using a tablet, ensure that your tablet driver is updated as well. If these do not solve the issue, please raise a ticket and share the number and I will ensure that it gets attention at the earliest.
Thankyou.
I have spoken with support via email and sent them the information they asked for. Thank You.
This was the problem actually. I didn't install the updated intel graphics driver. I went to intel's online driver page to detect everything I needed and hit update. I assumed that since they cleared out of the browser list that they were all installed and went straight to reset my computer. Corel Painter support came and told me "Update your intel graphics driver" after I sent them my computer information. I was seriously going to dismiss this, but I did send them my current information. So I double checked in device manager and yup, I did NOT update the graphics driver.
When I went back to the intel site, I realized a popup appeared and that I was supposed to use the pop up to agree and update the graphics driver. Just because it cleared out of the list from the online checker did not mean it was installed. I remember ignoring that pop up thinking it was automatically doing it in the background.
That was all my fault for not checking again to see if it was updated.
I came back here to say that WINDOWS rolled back my driver to 27.XX again I have no idea why. I now wonder if it was really me forgetting to update last time. I had to update back to 30.XX...AGAIN!!