Hi Jonathan, sorry to hear that. Have you installed the latest Nvidia driver from Nvidia website? Often this solves such issues.
Yes very latest Nvidia drivers with OpenCL. The PC builder technician went onto my PC remotely today and checked it all out. I noticed online to go into widows display-graphics and made sure all Corel painter products were put on high performance GPU NVIDIA RTX A6000. Still no GPU recognition, but start up to use went from @ 30 seconds to 20 and that's awful
Thanks for confirming Jonathan. If you don't have any customizations in Painter, you can try a reset.
- Close Painter. Close other apps.- Hold down SHIFT and launch Painter. Keep holding down SHIFT till you see a factory reset dialog. Click Restore all settings to factory default. - Run the Brush Accelerator. (Ensure all other apps are closed)
If you do have customizations that you don't want to lose, try this:
- Navigate to this folder on PC: C:\Users\"username"\AppData\Roaming\Corel\Painter 2023\ and delete all files that are named: "brush... .cache" - Close other apps. Relaunch Painter then run the Brush Accelerator.
You've just solved the issue. I'm eternally grateful - you've sorted what submitting tickets, chat support and phone support couldn't and that's shameful on Corel's part. Once again many many thanks
Glad to hear that Jonathan.