Phone help line

Don't know if my post went up but has anyone else noticed on their mobile phones that the UK help line number:0800 023 2433 is displayed as'Cooker Repair Service -devon and Hants. On that subject when you get through you are promised an engineer will phone you (they won't give you a number to call). You get an email back asking for more details/screen shots and then nothing. Best job in the world a Corel call centre agent/technician - you get paid to do sweet FA!!!