I purchased the 2021 update, installed and most of the time I get the opening image, then with the grey background, then the black and then *poof* it's gone.
Assistance suggested emptying Temp folders and re-install, did that and it worked - like, once.
Now it's not working, aside from being installed and showing the opening image.
Sent log file and reports to the folks at Corel, wainting for feedback. Helpful info or suggestions welcome.
Does your previous version still work OK?
Prob solved by remote tech assistance, Canadian branch - excellent support. Haven't checked on the old version as yet -
Can you tell us how they resolved your problem for other people who encounter it?
This got way too esoteric for me, involving remote takeover of the system, so I'm no help here - the whole session took an hour and a half including several restarts, and optimisation of the system for the software. The support guy who did a great job 's name is Austin (Auz).