I've just downloaded Painter Essentials 6 from a serial number on the packaging. I successfully downloaded it, but when I try to open it, it says "This item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions." What does that mean and how do I fix it?
Hi Matthew are you on a Mac or PC? Where are you trying to open it from? (shortcut on desktop, applications folder, start menu, etc.)
PC. And I've tried opening from all of those places. But I figured out the problem. I was told not to install something with the disk, but to go to the website instead. I thought they were talking about this program, but apparently, that was for the digital tablet I got with it. I was supposed to install the program with the disk. So I uninstalled and reinstalled it and now it works fine. Thanks for responding, though.