So, I updated to 2019. Worst mistake I've made this year.Looking for my previously purchased brushes, I opened the Painter 2018 brush library. Painter froze even longer than 2018 used to while switching to the older brushes.When I tried to switch back to the 2019 brushes, the program simply vanished. No error message, no warning, just suddenly not there.And then would not open again. At all. I filed a help request with corel, but have had no reply nearly 2 days later, so I Googled.I then tried deleting the two Painter 2019 folders from Appdata/Roaming/Corel.I was then able to restart the program in default settings.However, changing the brushes again caused a crash. This is easily replicated and 2019 crashes EVERY time I try to switch back to 2019's brushes and will not reopen until I delete those two folders and reset it back to default.Every ... single ... time.To add insult, I have several brush packs purchased from Corel whoch, because of a technical glitch on Corel's side, don't show in my purchases so can't be restored that way. I have to import them as brush categories (previously exported from Painter 2018) and resetting the program means that I lose all of them and have to reimport them.How can I persuade this duff program to work properly?I'm using Win 10 home with an admin account. And how long does it take tech support to reply?
Oh, man. They usually release a new version in the summer. Several last version in the end of Jun.
I believe corel quietly updated brush engine code resulting in legacy brushes (approximately as old as painter 2015, might include a couple newer versions i.e. 2017) no longer being recognized by the app - which might be the cause with your brushes if they originally were purchased a few painter iterations ago.
in addition, there's a history of pre-purchased brush packs not installing in the new painter versions - search this board, some of them are relatively recent;
if you can complain your way up to corel's north american support, they might figure it out for you.
I don't think you'll get a response on here, but feel free to cross-post this on corel painter's facebook page if you use fb. they'll get in touch with you from there.
I went on Corel's website to talk to support as soon as it happened. They couldn't fix it so created a help request. A day later ith no reply from tech support, I posted on their FB page to ask how to fix it. No reply there, either. None of my brushes is that old, by the way, so it can't be that.Their support has usually been petty good in the past, but silence this time.I posted here as a last resort. The forum does say that techs will see the bugs.
this forum is mostly community-sourced these days, but Stephen from corel drops by now and than. you might get some suggestions how to fix your issue from him.
@ipetcats, that's strange...I have not had any issues importing legacy brushes on either Mac or PC. Have you had a specific brush that didn't work? I see and hear of lots of artists importing old brushes with no issues.
Hopefully Corel support can help you. In the meantime, here are some suggestions based on my experience..
1. I wouldn't recommended manually deleting files from a folder. Generally speaking, holding shift while starting Painter will do this for you. Deleting folders can affect the program! If you don't have any thing you need to keep from 2019, I suggest fully uninstalling, rebooting, then fully reinstalling the application.
2. If you do hold shift at start, there is a difference between the "Keep some customizations" option and the "Restore all settings to factory defaults" setting. In your case, i would recommend "Restore all settings to factory defaults".
3. Once Painter is up and running with a 'factory' workspace, then you can get your brush packs re-installed by choosing "Help > Restore Brush Purchases". (you mention a technical glitch, so maybe this doesn't work now? Were you not able to import the brush packs manually?)
4. Yes, switching between libraries can take time, but should not crash Painter. Hopefully with a fresh install, stability will return.
Hope things work out...keep us posted here.