Corel painter 2019 crashes when picking a brush

So when ever i start up the program and than go to pick a brush, the program crashes, there is not really an error sign except for when windows says the program crashed. This happens every time i try to pick a brush. 

I am currently emailing back and forth with customer support but so far nothing is working. 

I tried reinstalling and deleting the temp files

Thank you for your time on helping me with this!

I am using windows 7