Over the years of Painter I have made many custom palette and have made/used/applied custom icons to the item dropped into the custom palettes. Sometimes I'd use a .jpg file or sometimes a .png (.png typically what native Painter uses)
However, now in P2021, many of the custom icons will not stay assigned to the custom icons. They are applied OK when assigned and stay OK thru the painting session. But if I close Painter and open it again later the same icon has changed...sometimes back to the original icon if it had one. Sometimes the custom icon colors simply revert back to some default coloring style instead of the colors used for applying the custom icon.
Same result if I save/export the custom palette; whether I save a workspace or a layout...when correct colors are gone they don't come back...even nif imported from a saved good screen; saved right after the custom palette and icons are working OK.
It is very odd because some old custom palettes retain their custom icons OK while other do not.
I ran 2 test cases of new custom palette with 1 custom icon and custom .jpg or .png image...and neither would survive a Painter close and open; even after a PC reboot with nothing else running. Importing a good saved palette .pal file does not help.
I call it a bug. am I alone? or do others have any similar problem?
win 10 1903 GTX1080 GPU card
OK it is annoying not a crash maker, but still it used to work. I also went back to a default set of Painter workspaces thinking I may have a broken workspace...but same problem. I have run a Painter repair...no help.
PS I still have problems with shift drag drop some items into a custom palette...unpredictable, sometimes it works, but a crash when it happens....Painter outright closes instantly or goes into a 12% cpu usage and does not respond to any input except Task Manager end task.
call me Frustrated.
Yup, still same problem.
I have tried different program color schemes; seems to fix for the next session but not after that.
Tried new and old imported custom palettes; same problem
Tried saving as correct (export) and re-import next time I use P21; same problem
Tried .jpg and .png; makes no difference
Trying different image sizes...still checking
When I setup and apply a custom icon it works just fine until I close P21 and open P21 later; and then icons reverts to color scheme of P21 rather than using the colors in the custom icon image (.jpg or .png)
Always the same icons in a panel. Not all are broken, some custom icons have worked just fine for months. Some imported from P20 are working just fine.
Still investigating but what a bother! All custom icons worked well in P20 and P19 on this same PC setup.
Hello,Could you please send me an email to [email@example.com]
Please add:Example methods: Steps on how to reproduce your issue ( 2 to 3 sample custom palettes ) including an example of jpeg / png images you are using (please attach).I am aware of the color shifting. Brushes with custom icons and their icons not sticking as you describe we do have a workaround for that.I will do a follow up with you. Thank you and hope to hear from you,
Thanks for looking at this issue. I just sent an email to you with files, words, and images as you requested.
I am encouraged already.